Customer Care

How can I contact you?

You can contact us via our Contact Us page

 

How do I know what my size is?

Check out our size chart here and measure it against your current favourite shirt

 

What if I ordered the wrong size?

No Problem, just reorder the correct size. Once you are happy with size and fit, follow the returns instructions below and we'll refund the full amount back into the account used for payment

 

How do I return an item?

Easy, contact us at info@nakedstore.com.au then download and complete the returns form by clicking here

Send your item along with the form to:

Naked

PO BOX 196

Flinders Lane VIC 8009

 

What are your delivery options?

We are proud to offer free shipping on all orders, anywhere in the world. Free shipping is via regualar post and can take up to 5 business day in Australia and up to 10 business days for all other destinations. Express shipping (1 to 2 business days) is available for an additional fee within Australia only. 

 

Can I track my shipment?

Yes, shipment tracking is available on all orders over $10 and on all express packages.

Something is wrong with my payment?

Fraud defenses for some credit cards (mostly USA issued) will from time-to-time block payments from this website. If this happens to you, please contact us directly to organise payment or try a different payment card.